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www.MCUmall.com Policy

MCUmall Electronics Inc.


Payment Method Accepted 

  • Credit Cards
  • PayPal
  • Company Check
  • Bank Wire Transfer (bank commision fee applys)
  • Interac Email Money Transfer
  • MoneyBookers  
  • Bank Draft 
  • Western Union  Money Transfer /Western Union  Money Order
  • MoneyGram Money Transfer /MoneyGram Money Order 
  • USPS Postal International MoneyOrder
  • USA Bank  Money Order /Cashier's Check/Personal Check 
  • Canada  Personal Check/ Canada Postal Money Order/ Bank Money Order 
  • Cash payment

Stocking 

All products except (Xeltek SuperPRO programmers) are stocked in BC, Canada.

All Xeltek SuperPRO programmer products are stocked in Xeltek Inc., Sunnyvile, CA, USA and will be shipped from USA, the Xeltek default shipping service is via FedEx, please email support@mcumall.com for the shipping quote of individual order.


 
Shipping & Handling:  USA and Canada      

Estimation Delivery Time Table Reference 

in Business days

Shipping Service Option via CanadaPost

Small Packet Air Mail

Xpresspost EMS
(on-time guaranty)

U.S.A.  destinations

2 to 8

2 to 5

Canada destinations

-

1 to 3

 
 
All products except (Xeltek SuperPRO programmers) are shipped from BC, Canada via Canada Post.

All shippings via Canada Post include insurance.  
 
The item will be shipped within one business day after receive the payment or check/echeck payment clear 
 
We also ship via couriers like UPS, Fedex, DHL, Purolator per the request, please contact for price quote or advise us your own account# with the couriers. 
 
Shipping & Handling: International (other than USA and Canada)       
 
We ship internationally.

The item will be shipped within one business day after receive the payment or check/echeck payment clear.

Canada Post Parcel Shipping Services Reference Table   

Shipping Service  

Small Packet Air Mail

Xpresspost EMS

International Air Parcel

with tracking

No

Yes

Yes

with insurance

Yes

Yes

Yes

Estimate deliver time

One to three weeks
depends on destinations

3 to 8 business days

One to three weeks

On-time guaranty

No

Yes

No



Please note: Xpresspost service is not available to some countries, for those countries, the internation air parcel service will be used in stead. the postage is the same and it takes longer time than Xpresspost. 
 
Please note: We are unable to ship the product to Asia except Japan. Other contries please contact us for more information.

We also ship via couriers like UPS, Fedex, TNT per the request, please contact for price quote or advise us your own account# with the couriers.

The other shipment services without tracking via Canada Post include: Light Pack Air Mail; Regular Mail.
 
Buyer Own Shipping Carrier Account
 
If buyers use their own shipping carrier account, a minimum handling fee $5 will be applied.
 
 
Item-Not-Received Order Policy
 
A. Shipment without tracking
We only accept request of refund/resend shipment after 45 days(before 90 days)for the shipment without tracking number. We will NOT accept searching/refund request if the non-trackable shipment not past 45 days(or past 90 days) after the package is shipped.
 
B. Shipment with tracking
We will accept request of searching/refund shipment after 30 days of  the traceable shipment.  We will not accept searching/refund request if the traceable shipment with "Delivered." status.
 
C. Refund / Resent Order Request form
In order to create a case, we need customer to provide following information via email to support@mcumall.com:
 
    1. Order ID# or eBay item ID#:
    2. Name:
    3. Address:
    4. Requested refund with shipping cost:
    5. Item not received. Today's date(DD-MM-YYYY):
 
D. Refund On Replacement Set Order
In case the replacement package lost, we only accept refund request after 45 days of the resent/replacement order shipment date.
 

Prices 

All prices are quoted on US dollars.  Other Currency subject to change without notice.


Volume Purchase & Multiple Item Order 

Please contact  order@mcumall.com   for volume purchase. We will reply to you within one business day. Shipping charges will be quoted individually. Shipping via UPS, Fedex, DHL, Purolator are available per request.   


Distributor/Re-seller Program

If you are interested in being a distributor/re-seller, please contact  sales@mcumall.com  for procedure and details.


Returning Customer Special Offer Box  

If you are returning customer, you are entitled discount rate for your 2nd,3rd ...order, please make sure to check the special offer box for you.


Referral Program: 

1. On each referred purchase, you will get 5% credit on programmer, adapter and others. You can use those credit in your next purchase only.
2. Your name or email should be indicated in the referred purchase comments or email. OR you can just email us to let us know the information of purchaser you referred. So that we can calculate how much credit you have.
3. The credit will expire if no purchase or new referral activity for 12 month.
4. The credit only can be used within MCUmall Electronics Inc. and it is non-cashable.
5. Customer is able to check their credit balance via online account balance or make a request to support@mcumall.com


Warranty

All products sold are warranted to be free of defect in workmanship and materials for a specified period of time as listed below. Should a product require repairs within this time, please contact us for an RMA and return instructions.  Any shipments received without a return authorization will be refused. www.mcumall.com/ MCUmall Electronics Inc. will repair or at its option replace products that prove to be defective. 

In no event shall www.mcumall.com /MCUmall Electronics Inc. liability exceed the buyer's purchase price, nor shall www.mcumall.com /MCUmall Electronics Inc. be liable for any indirect or consequential damages.

This warranty is void if the product has been tampered with or misused.

 

  • Adaptors, Component, installed battery................... 21 Days
  • Programmers .... 30 Days*

        * Limited to Defective Part Replacement only

  • Besides above-mentioned warranty,  MCUmall True USB GQ Series/Willem/EE TOOL/SuperPRO Programmers are under one year factory  warranty

    All other Chinese brand and programmers are 30 days warranty only.

Returning 

If a refund is desired within 21 days start from shipping day, we will refund your full purchase price(except shipping charge) minus a 25% restocking fee provided the returned item in acceptable condition: unopened box or opened box with all original materials.  

Shipping costs back to us is buyers' responsibility.

Please contact us for an return authorization and return shipping instructions.  Any shipments received without a return authorization will be refused.


Exchange

If an exchange is desired within 21 days start from shipping day, we will credit you full purchase price (except shipping charge) minus a 15% restocking fee toward another product purchase, provided the returned item in acceptable condition: unopened box or opened box with all original materials.  

Shipping costs back to us is buyers' responsibility.

Please contact us for an return authorization and return shipping instructions.  Any shipments received without a return authorization will be refused.


Non-Paying Order

If we do not hear from you within 7 business days after you place the order, your order will be automatically cancelled.

 


Attention Patent & Trademark Owner!

Please be informed that MCUmall has a very firm policy of sourcing only genuine products.

If you feel any of our products violate your Trademark, Design, or Patent Rights please contact us immediately and we will instantly remove any offending listing pending further discussions.

We guarantee to respond to any email within 24 hours seven days a week. 

 


If you have any questions please contact us at  support@mcumall.com

 

Website issues please contact: : webmaster@mcumall.com

Copyright ? 2000-2009 MCUmall Electronics Inc. All Rights Reserved