Checkout You have 0 items in your cart
Subtotal: 000| Checkout
Home Categories Policy Customer Login Contact Cart CheckoutCheckout
Tool Programmer Adapter Component Payment Datasheet Download Forum

Product Search: (example: ADP-019 or PSOP44)

www.MCUmall.com Policy

MCUmall Electronics Inc.


Payment Method Accepted 

  • Credit Cards
  • PayPal
  • Bank Wire Transfer (bank commission fee applies )
  • Cash Payment

    Other methods may accept, please email support@mcumall.com


    Stocking 

    All products except (Xeltek SuperPRO programmers) are stocked in BC, Canada.

    All Xeltek SuperPRO programmer products are stocked in Xeltek Inc., Sunnyvile, CA, USA and will be shipped from USA, the Xeltek default shipping service is via FedEx, please email support@mcumall.com for the shipping quote of individual order.


     
    Shipping & Handling:  USA and Canada      

    Estimation Delivery Time Table Reference 

    in Business days

    Shipping Service Option via CanadaPost

    Small Packet Air Mail

    Xpresspost EMS
    (on-time guaranty)

    U.S.A.  destinations

    2 to 8

    2 to 5

    Canada destinations

    -

    1 to 3

     
     
    All products except (Xeltek SuperPRO programmers) are shipped from BC, Canada via Canada Post.

    All shippings via Canada Post include insurance.  
     
    The item will be shipped within one business day after receive the payment or check/echeck payment clear 
     
    We also ship via couriers like UPS, Fedex, DHL, Purolator per the request, please contact for price quote or advise us your own account# with the couriers. 
     
    Shipping & Handling: International (other than USA and Canada)       
     
    We ship internationally.

    The item will be shipped within one business day after receive the payment or check/echeck payment clear.

    Canada Post Parcel Shipping Services Reference Table   

    Shipping Service  

    Small Packet Air Mail

    Xpresspost EMS

    International Air Parcel

    with tracking

    No

    Yes

    Yes

    with insurance

    Yes

    Yes

    Yes

    Estimate deliver time

    One to three weeks
    depends on destinations

    3 to 8 business days

    One to three weeks

    On-time guaranty

    No

    Yes

    No



    Please note: Xpresspost service is not available to some countries, for those countries, the internation air parcel service will be used in stead. the postage is the same and it takes longer time than Xpresspost. 
     
    Please note: We are unable to ship the product to Asia except Japan. Other contries please contact us for more information.

    We also ship via couriers like UPS, Fedex, TNT per the request, please contact for price quote or advise us your own account# with the couriers.

    The other shipment services without tracking via Canada Post include: Light Pack Air Mail; Regular Mail.
     
    Buyer Own Shipping Carrier Account
     
    If buyers use their own shipping carrier account, a minimum handling fee $5 will be applied.
     
     
    Item-Not-Received Order Policy
     
    A. Shipment without tracking
    We only accept request of refund/resend shipment after 45 days(before 90 days)for the shipment without tracking number. We will NOT accept searching/refund request if the non-trackable shipment not past 45 days(or past 90 days) after the package is shipped.
     
    B. Shipment with tracking
    We will accept request of searching/refund shipment after 30 days of  the traceable shipment.  We will not accept searching/refund request if the traceable shipment with "Delivered." status.
     
    C. Refund / Resent Order Request form
    In order to create a case, we need customer to provide following information via email to support@mcumall.com:
     
        1. Order ID# or eBay item ID#:
        2. Name:
        3. Address:
        4. Requested refund with shipping cost:
        5. Item not received. Today's date(DD-MM-YYYY):
     
    D. Refund On Replacement Set Order
    In case the replacement package lost, we only accept refund request after 45 days of the resent/replacement order shipment date.
     

    Prices 

    All prices are quoted on US dollars.  Other Currency subject to change without notice.

    The price does not include any destination tax and duty. Buyer is responsible for all custom related charges.


    Volume Purchase & Multiple Item Order 

    Please contact  order@mcumall.com   for volume purchase. We will reply to you within one business day. Shipping charges will be quoted individually. Shipping via UPS, Fedex, DHL, Purolator are available per request.   


    Distributor/Re-seller Program

    If you are interested in being a distributor/re-seller, please contact  sales@mcumall.com  for procedure and details.


    Returning Customer Special Offer Box  

    If you are returning customer, you are entitled discount rate for your 2nd,3rd ...order, please make sure to check the special offer box for you.


    Referral Program: 

    1. On each referred purchase, you will get 5% credit on programmer, adapter and others. You can use those credit in your next purchase only.
    2. Your name or email should be indicated in the referred purchase comments or email. OR you can just email us to let us know the information of purchaser you referred. So that we can calculate how much credit you have.
    3. The credit will expire if no purchase or new referral activity for 12 month.
    4. The credit only can be used within MCUmall Electronics Inc. and it is non-cashable.
    5. Customer is able to check their credit balance via online account balance or make a request to support@mcumall.com


    Warranty

    We offer 30 days money back warranty, start from purchase date.

    After that, we offer one year manufacturer warranty for most of products. Should a product require service within this time, please contact us for an RMA and return instruction. Any shipments received without a return authorization will be refused.

    This warranty is void if the product has been tampered with or misused.

    The following products are excluded from one year manufacturer warranty: GMC-600 Plus, Adapters, and Components.

    Any shipments received without a return authorization will be refused. www.mcumall.com/ MCUmall Electronics Inc. will repair or at its option replace products that prove to be defective. 

    In no event shall www.mcumall.com /MCUmall Electronics Inc. liability exceed the buyer's purchase price, nor shall www.mcumall.com /MCUmall Electronics Inc. be liable for any indirect or consequential damages.

    This warranty is void if the product has been tampered with or misused.


    Returning 

    If a refund is desired within 21 days start from shipping day, we will refund your full purchase price(except shipping charge) minus a 25% restocking fee provided the returned item in acceptable condition: unopened box or opened box with all original materials.  

    Shipping costs back and from is buyers' responsibility.

    Please contact us for an return authorization and return shipping instructions.  Any shipments received without a return authorization will be refused.


    Exchange

    If an exchange is desired within 21 days start from shipping day, we will credit you full purchase price (except shipping charge) minus a 15% restocking fee toward another product purchase, provided the returned item in acceptable condition: unopened box or opened box with all original materials.  

    Shipping costs back and from is buyers' responsibility.

    Please contact us for an return authorization and return shipping instructions.  Any shipments received without a return authorization will be refused.


    Non-Paying Order

    If we do not hear from you within 7 business days after you place the order, your order will be automatically cancelled.

     


    Attention Patent & Trademark Owner!

    Please be informed that MCUmall has a very firm policy of sourcing only genuine products.

    If you feel any of our products violate your Trademark, Design, or Patent Rights please contact us immediately and we will instantly remove any offending listing pending further discussions.

    We guarantee to respond to any email within 24 hours seven days a week. 

     


    If you have any questions please contact us at  support@mcumall.com

     

    Website issues please contact: : webmaster@mcumall.com

    Copyright ? 2000-2009 MCUmall Electronics Inc. All Rights Reserved