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 True USB Willem Programmer (GQ-2X, GQ-3X, GQ-4X)
 GQ-4X Not Working
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ze7

14 Posts

Posted - 05/13/2017 :  05:08:10  Show Profile  Reply with Quote
My GQ-4X stopped working after just a few programmed IC

Tried fresh Install of different OS versions

Programmer is detected by windows, driver installs ok but USBProg hangs when triyng to get hardware version from programmer. Actualy status bar shows something like HW - , Software 6.38

Is there any way of reflash firmware ? where can i get it ?

Reply #1

anniel

2150 Posts

Posted - 05/13/2017 :  07:29:36  Show Profile  Reply with Quote
On the same computer that it worked before?
Try another USB cable and another USB port.
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Reply #2

ze7

14 Posts

Posted - 05/13/2017 :  09:48:31  Show Profile  Reply with Quote
different computeres, OS, etc...

how can i force firmware update/reflash ?
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Reply #3

anniel

2150 Posts

Posted - 05/13/2017 :  12:28:06  Show Profile  Reply with Quote
support@mcumall.com
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Reply #4

ze7

14 Posts

Posted - 05/14/2017 :  02:46:46  Show Profile  Reply with Quote
Thanks ;)


Already did that! Being out of warranty period it looks nothing done!!


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Reply #5

ze7

14 Posts

Posted - 05/15/2017 :  05:34:40  Show Profile  Reply with Quote
Anyone had success reflashing firmware? Is it possible?
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Reply #6

ze7

14 Posts

Posted - 05/15/2017 :  05:38:42  Show Profile  Reply with Quote
Anyone had success reflashing firmware? Is it possible?
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Reply #7

anniel

2150 Posts

Posted - 05/15/2017 :  12:03:36  Show Profile  Reply with Quote
Yes, if you need it, it ca be sent by email.
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Reply #8

ze7

14 Posts

Posted - 05/15/2017 :  22:10:34  Show Profile  Reply with Quote
Perfect!!!

My email zesete7@yahoo.com


Many thanks
Jose
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Reply #9

danmarq

11 Posts

Posted - 05/16/2017 :  10:53:00  Show Profile  Reply with Quote
Hello guys, i have exactly the same problem with my GQ-4x , yesterday i format my computer and try different OS, but nothing solved.

Can you send me too the firmware please ?

My email chedenial@gmail.com

ze7, Could you fix it?

Kind regards
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Reply #10

ze7

14 Posts

Posted - 05/16/2017 :  11:15:51  Show Profile  Reply with Quote
Not yet...I'm afraid it won't be easy
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Reply #11

danmarq

11 Posts

Posted - 05/17/2017 :  08:45:24  Show Profile  Reply with Quote
Do you know where is the firmware located?

I will buy another GQ-4x , i need it for finish some works (no works finished= no money)

I will try to extract the firmware and rewrite old GQ-4x
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Reply #12

ze7

14 Posts

Posted - 05/18/2017 :  08:59:11  Show Profile  Reply with Quote
No idea!! Better send it back to support. I personally won't do that because I'm in Europe and they want it back to the US :(

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Reply #13

danmarq

11 Posts

Posted - 05/18/2017 :  10:11:23  Show Profile  Reply with Quote
Me too, ship is expensive , too much . I am from Argentina :/
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Reply #14

supervizeur

462 Posts

Posted - 06/04/2017 :  09:33:14  Show Profile  Reply with Quote
Did you solve your problem?
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Reply #15

anniel

2150 Posts

Posted - 06/12/2017 :  04:40:25  Show Profile  Reply with Quote
quote:
Originally posted by supervizeur

Did you solve your problem?



We'll never know.
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Reply #16

supervizeur

462 Posts

Posted - 06/12/2017 :  08:20:08  Show Profile  Reply with Quote
quote:
Originally posted by anniel

quote:
Originally posted by supervizeur

Did you solve your problem?



We'll never know.




Probably.
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Reply #17

danmarq

11 Posts

Posted - 06/27/2017 :  16:45:37  Show Profile  Reply with Quote
Yes , i buyed another programmer -.-

i checked all components on pcb , are all ok... i think is a firmware trouble.
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Reply #18

anniel

2150 Posts

Posted - 07/03/2017 :  12:23:20  Show Profile  Reply with Quote
quote:
Originally posted by danmarq

Yes , i buyed another programmer -.-

i checked all components on pcb , are all ok... i think is a firmware trouble.



Same?
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Reply #19

supervizeur

462 Posts

Posted - 07/09/2017 :  08:19:40  Show Profile  Reply with Quote
quote:
Originally posted by danmarq

Yes , i buyed another programmer -.-

i checked all components on pcb , are all ok... i think is a firmware trouble.



Did you manage to copy the firmware?
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Reply #20

MaskenZ

4 Posts

Posted - 07/13/2017 :  01:44:55  Show Profile  Reply with Quote
Did you try another USB cable and USB port?
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Reply #21

ZLM

2923 Posts

Posted - 07/14/2017 :  14:48:47  Show Profile  Reply with Quote
Many faked programmer from China have same issue. So, do not buy from China.

The latest software is Re7.11 so far.
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Reply #22

anniel

2150 Posts

Posted - 07/15/2017 :  06:26:03  Show Profile  Reply with Quote
quote:
Originally posted by MaskenZ

Did you try another USB cable and USB port?



Good advice.
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Reply #23

anniel

2150 Posts

Posted - 07/15/2017 :  06:31:49  Show Profile  Reply with Quote
quote:
Originally posted by ZLM

Many faked programmer from China have same issue. So, do not buy from China.

The latest software is Re7.11 so far.



Hi ZLM.

Any pointers to spot fakes? Appart of a China seller.

Would you have A/B pictures?

I suppose the GQ-5X will also be a target for counterfeiters, if not already.
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Reply #24

supervizeur

462 Posts

Posted - 08/03/2017 :  06:12:38  Show Profile  Reply with Quote
quote:
Originally posted by ZLM

Many faked programmer from China have same issue. So, do not buy from China.



+1 China makes fake everything.

New mantra "do not buy from China"
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Reply #25

supervizeur

462 Posts

Posted - 08/03/2017 :  06:13:20  Show Profile  Reply with Quote
quote:
Originally posted by anniel

quote:
Originally posted by ZLM

Many faked programmer from China have same issue. So, do not buy from China.

The latest software is Re7.11 so far.



Hi ZLM.

Any pointers to spot fakes? Appart of a China seller.

Would you have A/B pictures?

I suppose the GQ-5X will also be a target for counterfeiters, if not already.



+1
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Reply #26

ze7

14 Posts

Posted - 08/16/2017 :  09:56:56  Show Profile  Reply with Quote
quote:
Originally posted by supervizeur

quote:
Originally posted by ZLM

Many faked programmer from China have same issue. So, do not buy from China.



+1 China makes fake everything.

New mantra "do not buy from China"




Do not buy from China nor from mcumall;)

Mine is original and no firmware provided. Only solution send it back and pay shipping plus taxes

Edited by - ze7 on 08/16/2017 10:04:16
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Reply #27

anniel

2150 Posts

Posted - 09/15/2017 :  05:23:38  Show Profile  Reply with Quote
quote:
Originally posted by supervizeur

quote:
Originally posted by ZLM

Many faked programmer from China have same issue. So, do not buy from China.



+1 China makes fake everything.

New mantra "do not buy from China"



+1
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Reply #28

anniel

2150 Posts

Posted - 09/15/2017 :  05:27:03  Show Profile  Reply with Quote
quote:
Originally posted by ze7

quote:
Originally posted by supervizeur

quote:
Originally posted by ZLM

Many faked programmer from China have same issue. So, do not buy from China.



+1 China makes fake everything.

New mantra "do not buy from China"




Do not buy from China nor from mcumall;)

Mine is original and no firmware provided. Only solution send it back and pay shipping plus taxes



Do you know of a MCUMall competitor that pays shipping?
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Reply #29

ze7

14 Posts

Posted - 10/02/2017 :  08:49:30  Show Profile  Reply with Quote
Trying to send it back (need RMA) but no answer from support.

PS: to Mr anniel...I'm trying to get my problem solved...do you mind stop posting useless messages ?

Edited by - ze7 on 10/02/2017 08:52:14
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Reply #30

anniel

2150 Posts

Posted - 10/03/2017 :  03:28:18  Show Profile  Reply with Quote
quote:
Originally posted by ze7

My GQ-4X stopped working after just a few programmed IC


quote:
Originally posted by ze7

Being out of warranty period it looks nothing done!!


quote:
Originally posted by ze7

Better send it back to support. I personally won't do that because I'm in Europe and they want it back to the US


quote:
Originally posted by ze7

Trying to send it back (need RMA) but no answer from support.



You seem quite confuse.
Is it a new GQ-4X with just a few programmed IC or is it out of warranty?
Do you want to send it or not?
Why would you need a RMA if it's out of warranty?
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Reply #31

ze7

14 Posts

Posted - 10/03/2017 :  04:32:41  Show Profile  Reply with Quote
FYI I need a RMA or whatever reference i can use to track it and avoid it ends lost in your trash can!

If you are part of mcumall, you should introduce yourself as one. In that case, you should address to your clients more politely.

keep your nice work doing nothing to help !

I hope those messages can help new clients!
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Reply #32

anniel

2150 Posts

Posted - 10/03/2017 :  14:43:14  Show Profile  Reply with Quote
quote:
Originally posted by ze7

FYI I need a RMA or whatever reference i can use to track it and avoid it ends lost in your trash can!


FYI "A return merchandise authorization (RMA) ... during the product's warranty period." source: https://en.wikipedia.org/wiki/Return_merchandise_authorization

quote:
Originally posted by ze7

If you are part of mcumall, you should introduce yourself as one. In that case, you should address to your clients more politely.

I have nothing to do with MCUMall except being a satisfied customer.

quote:
Originally posted by ze7

keep your nice work doing nothing to help !

You are welcome.

quote:
Originally posted by ze7

I hope those messages can help new clients!


I can see you are a troll trying to get the firmware free of charge to help your Chinese forgers friends.
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Reply #33

anniel

2150 Posts

Posted - 10/03/2017 :  14:44:58  Show Profile  Reply with Quote
quote:
Originally posted by ze7

FYI I need a RMA or whatever reference i can use to track it and avoid it ends lost in your trash can!

If you are part of mcumall, you should introduce yourself as one. In that case, you should address to your clients more politely.

keep your nice work doing nothing to help !

I hope those messages can help new clients!



http://www.mcumall.com/comersus/store/comersus_StopPiracy.asp
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Reply #34

ze7

14 Posts

Posted - 10/04/2017 :  03:19:34  Show Profile  Reply with Quote
is this really happening ? being insulted buy a company representative ??? xenophobic insults ???? LOL

It was bought from a Spanish company that bought it from you!! are you ok with Spanish people (not Mexicans, Spanish from Spain) ?


Image Insert:

34727 bytes
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Reply #35

anniel

2150 Posts

Posted - 10/04/2017 :  03:56:32  Show Profile  Reply with Quote
quote:
Originally posted by ze7

is this really happening ? being insulted buy a company representative ??? xenophobic insults ???? LOL

It was bought from a Spanish company that bought it from you!! are you ok with Spanish people (not Mexicans, Spanish from Spain) ?


Xenophobic? You don't like Mexicans?


quote:
Originally posted by ze7

Image Insert:

34727 bytes



Did you buy from one of those?

Chiptuners
www.chiptuners.es
administracion@chiptuners.es

Incopia2 papelmatica sl
www.incopia2.com

www.masquellaves.com
Tlf: 637331309
Email: info@masquellaves.com
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Reply #36

ZLM

2923 Posts

Posted - 10/08/2017 :  07:42:25  Show Profile  Reply with Quote
ze7, I think it is time to write email to support@mcumall.com ask for the support/help. They can help you accordingly.
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Reply #37

ZLM

2923 Posts

Posted - 10/08/2017 :  07:43:08  Show Profile  Reply with Quote
Thanks to anniel for all replies.


ze7, I think it is time to write email to support@mcumall.com ask for the support/help. They can help you accordingly.
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Reply #38

danmarq

11 Posts

Posted - 12/16/2017 :  18:10:39  Show Profile  Reply with Quote
I writed email to support@mcumall.com but they never answer me , my willem broken is original.
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Reply #39

anniel

2150 Posts

Posted - 12/17/2017 :  06:17:47  Show Profile  Reply with Quote
quote:
Originally posted by danmarq

I writed email to support@mcumall.com but they never answer me , my willem broken is original.



If you got no answer maybe your address goes to the spam folder.
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Reply #40

ZLM

2923 Posts

Posted - 12/17/2017 :  08:41:03  Show Profile  Reply with Quote
It looks like your programmer has been more than three years and passed one year factory warranty period.

You still can send it back for the service and pay some service fee and shipping.

Please write all of those three emails, MCUmall replies all emails.

support@mcumall.com
sales@mcumall.com
order@mcumall.com

even you can send emails to gqelectronicsllc.com too.



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